Frequently Asked Questions

Our confinement menu is thoughtfully developed with Thomson’s in-house team of Lactation Consultants, Traditional Chinese Medicine Physicians, and Dieticians. Each recipe is carefully crafted down to the ingredient choices and herbal formulations for improved postpartum recovery.

Read more about what makes us different here.

Every meal comes with a serving of meat/fish, vegetable, double-boiled soup, rice, and complimentary Longan & Red Dates tea. 

Our meals are freshly cooked and delivered on time twice daily right to your doorstep at no additional cost.

We offer various package options from 7-Day to 35-Day. Read our guide to decide which package best fits your needs.

Yes, you may pause and resume your meals. Simply login to your account to do so at least 2 or 3 working days in advance (please refer to the next question for the notice time required).

Kindly note that the meal package can only be extended for a maximum of 14 days from the last delivery date, although you are free to pause and resume multiple times in between.

Our 28-Day Lunch and Dinner Menu consists of two cycles:

1. First Cycle (Days 1 to 10) will consist of mild recipes to aid digestion.
2. Second Cycle (Days 11 to 28) will offer rich and flavourful dishes including Braised Pig’s Trotter in Black Vinegar, Hong Zao Pork Ribs and Double Boiled Black Chicken Soup with D.O.M.

Our meals are served on a rotational basis, hence your first meal may not correspond to Menu 1. For instance, your first meal could be Menu 6. As such, your subsequent meals will be Menu 7, 8, 9 and 10 before looping to Menu 1, 2, 3, 4 and 5 to complete the First Cycle.

The same applies for the Second Cycle.

You may view the full menu here.

We aim to make your mealtimes easy and enjoyable. Our meals come in thermal containers to keep the food warm for consumption, so simply open and enjoy!

Please note that our thermal containers are not suitable to be used in the microwave. Charges apply should the containers be damaged due to negligent usage.

We know that it’s not easy taking care of a newborn, so leave the dishes to us. Simply pour away any leftovers in the thermal containers and place them in the carrier and we will take care of the rest.

Each meal is designed for a single serving.

Yes, simply indicate your preference to exclude pork and pork innards when ordering and we will replace them with chicken and fish dishes. However, please note that our soups are pork-based broths and only the pork meat will be removed.

Also, dishes may be repeated more frequently due to the removal of pork dishes.

Vegetarian menu is currently unavailable.

Our meals may contain nuts, and therefore are not suited for those with nut allergies.

We are unable to remove chicken from the menu.

Yes, our meals are suitable for recovery from both Caesarean section and natural birth.

Yes, our meals are suitable for miscarriage recovery. Simply select “Post-miscarriage care” as your reason for purchase when ordering and we will remove herbs that promote lactation from your meals.

Kindly consult your doctor prior to ordering, especially if you are on medication. 

Need help? Contact us at 6350 8848 (Mon-Fri, 9am to 5pm; Sat, 9am - 12pm) or email us at care@thomsonnutri.com.

Our dishes and soups may contain a small amount of tonic wine. Consuming tonic wine during postpartum can help expel the cold from the body and promote blood circulation. In our preparation, the tonic wine is boiled down to ensure evaporation, so you can be assured that it is safe for consumption. 

Nursing mothers are advised to consume foods with alcohol after breastfeeding or at least 1 to 2 hours before breastfeeding.

We currently do not offer Halal-certified meals.

Having your meals on time is crucial for a smooth recovery process. Kindly refer to the label on your meal for the “best consumed by” timing to enjoy its full flavours.

You can select your preferred dates to receive your free dishes (if any) and purchased add-ons during online meal activation. 

Kindly note that Pig’s Trotters in Black Vinegar and Bird’s Nest are recommended to be consumed during the second menu cycle. Thus, only recommended dates during the second cycle will be enabled for your selection. 

We will defer delivery of additional Pig’s Trotters in Black Vinegar on the days that it is included as part of the original menu, so that you will not receive two servings on the same day. The Pig’s Trotters in Black Vinegar add-on is only available for delivery from Monday to Saturday.

We want you to be confident in what you consume. Find out about the nutritional information of your meals by logging in to your account.

Simply activate your meal delivery by logging into your account. For meals starting on a working day, please activate before 12pm at least two working days in advance. For example, to start your meal on a Wednesday, please activate by Monday before 12pm.

For meals starting on a weekend, please activate before 12pm at least three working days in advance. For example, to start your meal on a Saturday, please activate by Wednesday before 12pm.

Tip: To start enjoying your meals as soon as possible upon discharge, activate your meal delivery on the day of your hospital admission.

Having issues? Contact us at 6350 8848 (Mon-Fri, 8.30am to 5pm; Sat, 8.30am - 11am) or email us at care@thomsonnutri.com.

Yes definitely! If you have given birth less than 10 days before your meal delivery start date, we will serve from Menu Cycle 1 before moving to Menu Cycle 2. However, if you have given birth more than 10 days before meal delivery start date, we will recommend that you consume from Menu Cycle 2.

Lunch is delivered between 10am to 1pm and dinner is delivered between 4pm to 7pm.

As our delivery team covers multiple locations, we are unable to fix a specific time. However, we will try to ensure that your meals are delivered around the same time daily.

We will collect your previous set of containers on your next meal delivery.

Islandwide delivery to residential addresses is complimentary, except for Sentosa and Tuas addresses which are charged at $25 per delivery. For deliveries to hotels, hospitals, offices, shophouses and service apartments, please contact us at care@thomsonnutri.com or call us at 6350 8848 before placing an order. 

Yes, please contact us at 6350 8848 (Mon-Fri, 8.30am to 5pm; Sat, 8.30am - 11am) or email us at care@thomsonnutri.com.

We deliver daily except on Christmas Day, Chinese New Year Eve and the first two days of Chinese New Year. Meals that fall on these days will be deferred and your menu cycles will not be affected.

Yes, kindly login to your account to change your address.

For the change to take effect on a working day, please inform us before 12pm at least two working days in advance. For example, to deliver to the new address with effect from a Wednesday, please submit your request by Monday before 12pm. 

For the change to take effect on a weekend, please activate before 12pm at least three working days in advance. For example, to deliver to the new address with effect from a Saturday, please submit your request by Wednesday before 12pm.

Definitely, you may purchase a new package once your original package has completed.

Alternatively, to upgrade your original package, please contact us at 6350 8848 (Mon-Fri, 8.30am to 5pm; Sat, 8.30am - 11am) or email us at care@thomsonnutri.com.

An administrative fee of $100 w/GST will be imposed. We will contact you to confirm the details before proceeding with the termination.

In the event that we proceed with the termination and a refund is applicable, the refund amount will be subjected to our Refund Policy stated here. 

In the event that free gift(s) has been issued as part of the purchase promotion, we receive the right to claw back the value of the gift(s) that has been issued upon package termination. 

Making changes to your meal plan is easy! Simply login to your Thomson Nutri account to do so. 

For changes to take effect on a working day, please inform us before 12pm at least two working days in advance. For example, to pause your meal with effect from a Wednesday, please submit your request by Monday before 12pm. 

For changes to take effect on a weekend, please activate before 12pm at least three working days in advance. For example, to change your rice type with effect from a Saturday, please submit your request by Wednesday before 12pm.

You may contact us at 6350 8848 (Mon-Fri, 8.30am to 5pm; Sat, 8.30am - 11am) or email us at care@thomsonnutri.com.

For urgent requests, you may send us a direct message on our Facebook or Instagram page, and we will get in touch as soon as we can.