Home Terms and Conditions

Terms and Conditions

Important Notice

  • You must be over 18 years of age to purchase from this website.
  • Please ensure our email address care@thomsonnutri.com is not blocked and filtered by your email. If you did not receive our order confirmation email, please kindly check your junk mail folder.
  • All transactions are in Singapore Dollar (SGD). Your credit card statement will show THOMSONBABY.COM while your Internet Banking statement will show THOMSONB
  • By ordering or registering on this website you consent to the collection, use and disclosure of your personal data to Thomson Medical and its subsidiaries and related companies, for the purpose of processing orders, applications, transactions and requests, and communication for Thomson Medical Group and third party partners.

About This Site

  1. General

    This Website ThomsonNutri.com (the “Site”) is operated by PCC Products Pte Ltd (the “Company”) which is wholly owned subsidiary of Thomson Medical Pte Ltd, and the products and services available through this Website (collectively, the "Services") are made available to you in accordance with the following terms and conditions. You agree to be legally bound by our Terms of Use (“TOU”) and our Privacy Policy by using this Site and its services. You may not use this site if you do not agree to be bound by this TOU. We reserve the right to update or revise the TOU at our sole discretion.

  2. Use of the site

    You must not misuse this Site, including but not limited to, committing a criminal offense; distributing a virus, malware, trojan, worm or any other material which is malicious or in any way offensive or obscene; adding to, removing, augmenting, changing, defacing, hacking, corrupting data of contents on the Site or accessing or using the Site in any way that could or is intended to cause damage or impair the Site, or any server or network underlying the Site; causing annoyance to or interfere with the use and enjoyment of the Site by other users.

  3. Third party sites
  • Links to the Site

Linking to the pages of this Site is allowed provided that it is done in a way that is fair and legal and does not damage or take advantage of our reputation. In addition, the link must be established in such a way that it does not suggest any form of association, approval or endorsement by us where none exists. We reserve the right to withdraw linking permission without notice.

  • Links from the Site

This Site contains links to other websites or resources operated by parties other than the Company. The Company has no control over these sites and is neither responsible for the content or accuracy of any off-site pages nor for the availability of such external websites or resources or for any loss or damage that may arise from your use of them. Your use of these Third Party Sites is subject to the terms of use contained within each individual site.

Purchase

  1. Eligibility to purchase

    You are eligible to use the services only if you agree to and abide by the TOU at all times. To place an order you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. The Services are not available to minors under the age of 18 or to any users suspended or removed by us for any reason. You are prohibited from selling, trading or transferring your account of this Site to another party. Some of the products marketed contain alcoholic products; an indication would be made to inform you if the product contains alcoholic products. You must be of legal age (18 years or older) to place a request for products containing alcohol. Similarly, the recipient of your wine product order must be of legal age to accept delivery. The shipping carrier would require identification, age verification and signature of an adult at the point of delivery. By placing your request for such products, you certify under penalty of law that you and the intended recipient are at least 18 years old. Willful misrepresentation of your, or the recipient's age, to unlawfully obtain alcoholic beverage is a crime punishable by law.

  2. Accuracy of the content

    We try our best in ensuring that information on this site is accurate and up-to-date; however, no warranties or representations are made with regards to the accuracy, timeliness or completeness of the information on this site. The information may contain typographical errors, pricing errors, and other errors or inaccuracies which will be corrected as soon as we are aware of these errors or inaccuracies and that is practicable. We reserve the right to revoke any stated offer, correct any errors, inaccuracies or omission and make changes to prices, content, promotion offers, product descriptions or specifications, or other information without any obligation to inform you of such changes. We also reserve the right to limit quantities and to revise, suspend or terminate an event, promotion at any time without notice. The inclusion of any products or services on this Site at a particular time does not guarantee its availability. We also reserve the right to adjust and/or restrict the amount of information that you are entitled to view on the Site.

  3. Orders

    All orders are subject to acceptance and availability, and items in your shopping basket are not reserved by you or for you and may be purchased by other customers.

  4. Pricing Policy

    Prices shown on the Site are in SGD and are inclusive of all prevailing government taxes applicable in Singapore. If you are a customer whose credit or debit card is not denominated in SGD, the final price will be calculated in based on your card insurer’s policy. Delivery costs may be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost' or ‘Total Price’.

  5. Payment

    Payment can be made via Paypal Secure Payment Gateway, or and any other methods which may be advertised on the Site. In order to make purchases, you will be required to provide your personal details such as your name, phone number, e-mail address and other requested information as indicated that you represent and warrant are both valid and correct. Furthermore, you will also be required to provide payment details that you also represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided or an authorisation by the owner of the credit or debit card to use it. By placing an order you undertake that there are sufficient funds or credit facilities to cover the cost of the goods. All credit or debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to the Company, we are not liable for any delay or non-delivery of your orders. The Company will not be liable for any credit card fraud. The liability for any fraudulent use of a credit card will be on the user and the onus to prove otherwise shall also be exclusively on the user.

Delivery 

For Confinement Food

  1. All prices are inclusive of delivery charges and GST. Island-wide delivery is available. However, a surcharge of $25 (inclusive of GST) applies for every meal delivery to Sentosa & Tuas.

    We deliver daily, except on Christmas Day, Chinese New Year Eve and first & second day of Chinese New Year. Your meals on these four days will be deferred and the meal cycles will not be affected.

    Delivery Time: Lunch between 10:00am to 1:00pm and Dinner 4:00pm to 7:00pm. Customer accepts that traffic conditions or unforeseen circumstances may delay deliveries.

For Retail Items

  1. Delivery charge of $4.80 shall apply unless otherwise stated. Free delivery for orders above $60. All items will only be delivered to one (1) local Singapore address as stated by you. For unsuccessful delivery to your address as stated, additional delivery charges may apply. Postal box address is not acceptable.

    We engage third party courier company for the delivery service.

    We reserve the right to refuse delivery if any amount owing to us is not paid in full or if there are any other reasons preventing us from carrying out the delivery. The risk of loss lies with you during the course of the delivery of the items.

Refund Policy 

For Confinement Food

  1. An administrative fee ($100 w/GST) will be imposed.

    For meals that have begun consumption: The consumed meals will be charged at $60 w/GST per meal. Any free dishes that have been consumed will also be charged at prevailing rates. The balance amount after deducting administrative fee ($100 w/GST), consumed meals and free dishes will be refunded.

    For meals that have not been consumed: The balance amount after deducting administrative fee ($100 w/GST) will be refunded

    In the event that free gift(s) has been issued as part of the purchase promotion, we receive the right to claw back the value of the gift(s) that has been issued and refund the balance amount after deducting the value of the gift(s).   

For Retail Items

  1. We have a 7 working day return policy for incorrect or defective items. Items must be in their original purchase condition, including the original product packaging, manufacturer's containers, documentation, warranty cards, manuals, and all accessories. Any item that you received with tags attached must be returned with those tags intact. All packaging, including the original manufacturer's containers, must be unmarked and not defaced in any manner. Items purchased as part of a set or multi-item pack may not be returned individually.

    If we have delivered incorrect or defective merchandise, please contact us at care@thomsonnutri.com or 63508848 during office hours and we shall assist you in the return of the item. You may also bring your items in its original purchase condition together with a printout of your order confirmation e-mail to: care@thomsonnutri.com.

    This refund will be made in the form of store credits with a 6 months validity, provided that the condition of the goods returned are in original condition. We regret that we do not have a cash refund policy for retail purchases.

Confinement Food Specific Terms 

Termination Policy

  1. An administrative fee of $100 w/GST will be imposed. We will contact you to confirm the details before proceeding with the termination.

    In the event that free gift(s) has been issued as part of the purchase promotion, we receive the right to claw back the value of the gift(s) that has been issued upon package termination. 

Downgrade Policy

  1. Service downgrade : An administrative fee of $100 w/GST will be imposed. Any free dishes that have been consumed will also be charged at prevailing rates. The price difference between the existing and new package price (without any discount), less the prevailing rates for any consumed free dishes will be refunded.

Upgrades or Changes to Meal Packages

  1. Service upgrade: Customers must top up the difference between the existing and new package price (pricing will be based on the prevailing month's promotion). Customers will also be entitled to the prevailing month's free dish(es) promotion, if any.

Others

  1. All our confinement meals are freshly cooked daily and is best consumed within the time stipulated on the delivery bag.

  2. One set of Tiffin consisting of 4 containers and 1 thermos in a bag will be on loan to customer daily for exchange during the delivery period. Customer is responsible for the cleanliness, loss and damage of this Tiffin set. Microwavable containers will be used for the last delivery.

  3. All menu items are subject to change without prior notice due to seasonality which is beyond our control.

  4. The Management shall not be liable for any special or consequential damages that may result from the use of Thomson Confinement Food services.

  5. The Management reserves the right to amend the prices, promotions and the terms and conditions without prior notice.

  6. By confirming the order of our confinement food home delivery service you consent to the collection, use and disclosure of your personal data to Thomson Medical and its subsidiaries and related companies, for the purpose of processing orders, transactions and requests, and communication with Thomson Medical Group and third party partners.

Indemnity and Others

  1. Indemnity

    You agree to indemnify, defend and hold the Company, its parent company, directors, officers, employees, administrators, agents, and all other affiliates harmless, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use of this Website and its Services including in violation or breach of the TOU or your violation of any applicable law, rule or regulation.

  2. Other exclusions of liability

    This Site and the Services provided hereunder, the information on this Site and use of all related facilities are provided on an "as is, as available" basis without any warranties, either expressed or implied, including but not limited to warranties in relation to any inaccuracies or omissions on this Site, warranties of title or implied warranties of merchantability or fitness for a particular purpose. The Company does not warrant that the Site will always be accessible, uninterrupted, timely, secure, error free or free from computer virus or other invasive or damaging code or that the Site will not be affected by any force majeure events. No oral advice or written information or information delivered in any other form given by the Company or its affiliates, or any of its administrators, officers, directors, employees, agents, providers, merchants, sponsors, licensors, or the like, shall create any warranty whatsoever.

    These Terms and Conditions and all contractual and non-contractual obligations arising out of or connected to them shall be governed and construed in accordance with Singaporean Law. Should there be any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the Singaporean courts. All dealings, correspondence, contacts and communications between the Company and yourself shall be made or conducted in the English language.

    Under no circumstances shall the company, its affiliates, nor any other party involved in creating, producing, manufacturing, distributing, marketing, or selling the service products, services or this Site, be liable for any direct, indirect, incidental, special, punitive or consequential damages, including without limitation, lost profits resulting from the use of or inability to use the Services, including but not limited to reliance by you on any information obtained from the service or that result from mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, worms, trojan, delays in operation or transmission, or any failure of performance, which might be the resulting of force majeure, communications failure, theft, destruction, or unauthorized access to the Company's records, programs, data or services.

    The Company shall not be liable for any failure to perform any of our obligations under these TOU if such failure is the result of circumstances beyond our control including without limitation any natural disaster and unavoidable incident, actions of third parties or any other force majeure regardless of whether the circumstances in question could have been foreseen. We also do not assume any liability for harassing, offensive, defamatory or obscene material distributed through the accounts of this Site, nor do we assume liability for information which may be in violation of the intellectual property or other rights of third parties.

    We will not be liable for any loss or damage associated with a distributed denial-of-service attack, viruses, trojan, worm or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Site or to your downloading of materials posted on it, or to third party websites linked to it. The above exclusions and limitations apply only to the extent permitted by law. Your statutory rights as a consumer under the Singaporean law that cannot be excluded or limited are not affected.

    If any clause in these TOU shall become or shall be declared by any court of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall in no way affect any other clause or part of any clause in this TOU, all of which shall remain in full force and effect, so long as these TOU shall be capable of continuing in effect without the unenforceable term. Only the affected term, condition or provision can be modified by the Court to effect the original intent of the parties as similarly as possible such that the contemplated transactions are fulfilled and the Company and its affiliates are protected to the greatest extent possible.

  3. Intellectual Property Rights

    All contents included on this Site, such as text, graphics, photographs, logos, audio or video clips, digital downloads, data compilations, and software, is the property of the Company and/or its content suppliers and are protected by Singapore and international copyright laws and treaties. You may store, print and display the content supplied solely for your own personal use and that you must maintain any notices contained in the content, such as all copyright notices, trademark legends, or other proprietary rights notices. None of the contents may be copied, reproduced, retransmitted, distributed, disseminated, sold, published, broadcasted or circulated whether in whole or in part, unless expressly permitted by us and/or our suppliers, as the case may be. Misuse of any trademarks or any other contents displayed on the Site is prohibited. All rights not expressly granted herein are reserved. Other product and company names mentioned herein may also be the trademarks of their respective owners.

  4. Termination of Services

    Access to this Website is permitted only on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We shall not be liable for any damages, losses, cost or expenses associated with the termination of any part of the services, to you or any other individual. This termination may also apply to the termination of the sale of all products on the Site, regardless of whether payment has been made (for such a case, payment shall be refunded to the customer or the issue resolved on a case-by-case basis). The cancelling, blocking or denying of a sale or purchase can be effectuated in the event of suspected breach of TOU, fraud, hacking or technical or server complications.

  5. Amendments to the Terms of Use

    We reserve the right to change the TOU at any time. If we make any change to the TOU, we will post those changes on this, or any other appropriate page, and they will become effective upon the later of 1) the date specified by the Company, if any, or 2) the date of the posting. Continued use of the Site will be deemed to constitute acceptance of the new Terms and Conditions.